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Customer Engineer

StackPros Inc.

Toronto, ON, Canada or Remote - 7 months ago

Contract Type

Permanent

Remote Details: Canadian Work Permit required

The Customer Engineer will play a key role at StackPros Inc., where we design, create, deploy, maintain and grow industry-leading Cloud Infrastructure, Big Data Analytics and Cloud For Marketing solutions and services.

 

Otherwise known as a " Sales Engineer" or "Sales Consultant,"  the Customer Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to provide confidence in the company’s technology infrastructure, and to remove all technical objections in the sales cycle. You will help prospective customers and partners understand our solutions, explaining technical features, helping customers design architectures, and problem-solving. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions.

Responsibilities include:

 Participating in proactive account management, spotting performance issues, analyzing problems, developing solutions to meet customer needs, representing them

Creating deliverables to address common customer needs & support mobile-first, cloud-first strategy, sharing intellectual property with others

Gathering customer impressions of products and services and integrating this feedback into decision making

Seeking information about the underlying needs of customers

Developing and communicating realistic performance goals and standards.

Demonstrating expertise in a specific solution, or several products, feature functions, or services

Providing stakeholder assistance throughout deployment to avoid/resolve technical issues

Managing communication & relationship with customers, prospects and partners and maintaining high levels of customer satisfaction

Developing sales collateral (Business and technical presentations, Statements of Work, Point of views, solution approaches etc.,)

Engaging in and driving end-to-end pre-sales activities for the company 

Working closely with cross functional teams (Data Analytics, Data Engineering, Digital Ecosystems and other sales support & delivery teams) toward meeting customer requirements

Applying the right analysis frameworks and effectively collaborate with cross-functional teams to develop creative solutions to complex business problems

Researching and identifying sales opportunity, generating leads, target identification and classification

Data reporting to management and gathering market intelligence

Providing post-sales technical consulting and training as a trusted advisor, driving adoption of features and making our customers even more successful

Demonstrating an understanding of their role and contribution to customer/partner change management and adoption initiatives

Understanding customer/partner requirements and can map the adoption and optimization of technology solutions accordingly

Driving and Supporting innovation focusing on industry solutions and customer business outcomes

Contributing to & participating in meetings to articulate service offerings to all customers; share knowledge through communities, adapting for customers

Cultivating relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise

Actively Self Learning

 

Qualifications:

Strong technical background with a four year Computer Science or related degree

2+ years of experience working within Cloud environments, especially with Cloud Native & modern design patterns (Google Cloud preferred)

Broad and depth skills on Google Cloud Platform. 

Experience with Cloud Migrations, especially data-oriented legacy-to-cloud scenarios

Technical sales experience or professional consulting experience in the fields of cloud computing, data, information lifecycle management and Big Data

Experience in writing code in a common development languages such as Java, Python, JavaScript, C++, Scala, R or Go

Experience in implementing analytics systems architecture

Experience working with new and emerging technologies, methodologies, and solutions in the technology space.

Enjoys a fast-paced environment and love teamwork and collaboration

Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions

 

 WHAT’S IN IT FOR YOU?

100% employer-paid benefits package

Regular yoga and meditation classes 

Fun Employee Events and Activities

Participation in Community Engagement

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StackPros Inc.

Toronto

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