Customer Success Manager
Ahmedabad, Gujarat, India - 8 months ago
Responsibilities w.r.t Customer:
- Keep the promises made to the customer in terms of deliverables.
- Regular sharing with the customer with solutions and insights to keep customer satisfaction high
- To see the bigger picture at the customer level to provide more clear value and communicate the requirement effectively to the technical team.
- To keep exploring the needs of the customer to provide value-added solutions to the customer
- To demonstrate the value provided to the customer is effectively used and experienced by senior-most member in the customer’s team
- Provide immediate solution for core technologies like GA 360, Visualization changes in dashboards, and changes in BQ
- Guide the customer on a technology road map for their requests.
- To have an understanding of roles, information, and path of creating solutions to work with the technical team
- Document a challenge accurately for communication with the technical team.
- Participate in the recruitment process including interviews, creating tests as required based on the need to recruit people who are compatible with our culture and skilled to accomplish the job.
- To track the revenue in the number of hours being billed to customers and ensure they are on Goal by taking necessary action.
- Keep a birds-eye view of the needs of the customer and generate new insights and solutions for the customer.
Functional Competencies Required:
- Customer Focus
- Consulting Skills
- Data Analysis & Collection
- Reports and Visualization
- Formal Presentation
- Statistical Analysis